SHIPPING & RETURNS

- RETURNS & EXCHANGES - 

• You may withdraw from this contract within 14 days (including weekends & holidays) without giving any reason. SALE/OUTLET/SPECIAL OFFERS purchases are final or marked as such.
  
  
• The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
  
  
• To exercise the right of withdrawal, please inform us,
  the „Beetles & Bugs s.à r.l.“ company
  141 route de Trèves
  L-6940 Niederanven
  LUXEMBOURG
  e-mail: welcome@beetlesandbugs.com
  of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail) and await an answer from our side how to proceed.
  
  
• To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

• If you withdraw from this contract, we shall reimburse to you all payments received from you, excluding the costs of delivery (when already shipped), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We withhold reimbursement until we have received the goods back.
  
  
• Send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
  
  
• You will have to borne the direct cost of returning the goods.
  
  
• You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. However returned products must be in brand new, mint condition, and have all original manufacturer's packaging, materials and accessories, including packing inserts.
  
  
• Clothing and shoes: it is obvious that you have to try them to determine the fit, size, etc. Please make sure you try these only in the form you would do in a shop. We recommend therefore to try the shoes on a soft surface (E.g. carpet), tights or swimwear, should be tried for hygiene reasons only over your own clothes, etc.
  
  
• Any product that is damaged, used, dirty or is incomplete, will not be exchanged nor the purchase price refunded.
  
  
• No exchange and returns on:
  - sale items / special offer items and items marked as such.
  - Gift Cards

• If the order value decreased due to a partial withdrawal and fell down under the bound that classified your order for a free delivery, the anticipated discount will be invoiced in arrears. Returning an Item The return shipping costs (the costs to send an item back to us) is not refundable and are to be borne by the buyer. Ship the parcel back to us freight prepaid. We do not accept COD or freight collect shipments. We recommend a shipping method that provides tracking and insurance. We are not liable for any parcels lost due to uninsured, untracked shipping. Together with a copy of the original invoice and the withdrawal, please send the parcel to following adress: beetles&bugs
  141 route de Trèves
  L-6940 Niederanven
  Luxembourg
  Phone no. +352 34 85 86
  
  
• In case of a failure by beetles&bugs in the processing of the order, Beetles & Bugs s.à r.l. assumes the costs for the return of the item. In this case, please call us at +352 348 586 at the following times: Tue - Fri 9:30-18:00 & Sat 10:00-17:00. You can always contact us anytime through our contact form.
• Or via email welcome@beetlesandbugs.com . 

• An exchange is not possible at present. This means for example, if you would like to exchange an ordered product for a different size, you have to please place a new order.

Currently we do not offer shipping outside Europe.